Explore our Founder Interview with TailorTalk, where it’s AI-powered sales assistant, LeadX, streamlines lead management on WhatsApp, Instagram, and email—boosting conversions while cutting costs by 90%. Free trial available now!
In India’s dynamic B2C landscape, managing and converting leads efficiently remains a critical challenge for businesses. Many struggle with fragmented communication channels, inconsistent follow-ups, and the sheer volume of inquiries. Streamlining operations and enhancing productivity while ensuring personalized engagement can feel overwhelming. This is especially true for small and medium enterprises aiming to compete without inflating their budgets or workforce.
Enter TailorTalk. This innovative startup offers an AI-powered virtual sales assistant, LeadX, designed to transform lead management. They have also launched on Product Hunt. Working round the clock, it engages prospects on WhatsApp, Instagram, and email, effortlessly guiding them toward conversion. LeadX goes beyond traditional chatbots—it follows up, schedules appointments, processes payments, and provides insightful lead data, all autonomously.
Businesses using TailorTalk report up to 90% reduced sales costs and a 30% increase in conversions. With a vision to deploy a diverse range of AI “workers” for different business challenges, TailorTalk is setting a new standard in AI-driven sales efficiency.
Currently, TailorTalk offers a one-month free trial, making it an ideal moment for businesses to explore the future of automated lead management.
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We sat down with the Founder & CEO – Shiva Verma, for an one on one interview, in helping us understand their startup better, and learn about their goals and vision. Do go through their interview conducted by Desi Founder Team.
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What inspired you to create TailorTalk, and how did the concept of an AI-powered sales assistant come about?
Tailor Talk was inspired by the challenges B2C businesses face in managing and converting leads efficiently. The idea came from a vision to automate repetitive sales processes and enable businesses to scale without increasing sales team. Observing the transformative potential of AI in lead engagement, we wanted to create a solution that could autonomously engage leads and drive conversions.
Was there a specific challenge in sales or lead engagement that you aimed to solve with TailorTalk?
Yes, one major challenge was managing a high volume of leads without compromising on personalization and efficiency. Businesses often struggle with delayed responses, poor follow-ups, and leads falling through the cracks. Tailor Talk addresses these by automating responses, proactively following up, and ensuring every lead is nurtured effectively.
Can you share the story behind the name “Tailor Talk”?
The name “Tailor Talk” reflects the platform’s ability to deliver customized and context-aware conversations, much like how a tailor crafts clothing to fit perfectly. It symbolizes the personal touch we aim to bring to automated sales communication.
What key technologies and AI models does TailorTalk rely on to deliver its services?
Tailor Talk leverages advanced Large Language Models (LLMs) and agentic frameworks, supported by a robust backend built with FastAPI and Firebase. We also integrate real-time communication APIs, like WhatsApp and Instagram Cloud APIs, to enable seamless multi-channel engagement.
How do you address AI errors or hallucinations to ensure accurate and reliable responses?
To mitigate errors, we implement a multi-step reasoning-based approach where the AI generates explanations for its responses before presenting them. Additionally, we continuously fine-tune the models using feedback loops and domain-specific training data.
Data privacy is a significant concern. How does Tailor Talk ensure user data and conversations are secure?
We prioritize data privacy through secure data storage, and compliance with regional regulations. Tailor Talk also anonymizes data wherever possible and implements strict access controls.
How does the platform handle different communication styles across WhatsApp, Instagram, and email?
Tailor Talk adapts to the nuances of each platform. On WhatsApp, it prioritizes quick, conversational replies; on Instagram, it leverages visual content; and for email, it crafts detailed, professional messages. The AI adjusts tone and content based on the channel and audience.
In what ways can Tailor Talk transform a company’s sales process?
Tailor Talk streamlines lead management by automating engagement, follow-ups, and scheduling. It reduces response times, improves lead nurturing, and ensures no opportunity is missed, leading to increased conversions and optimized resource utilization.
How do you measure the impact of Tailor Talk on lead conversion rates?
We provide detailed analytics on lead engagement and conversion rates. Clients can compare pre and post-implementation metrics to gauge the platform’s impact.
What feedback have you received from businesses that have implemented Tailor Talk?
Businesses have praised Tailor Talk for reducing their operational burden and enhancing lead engagement. Many highlight the platform’s ability to handle large lead volumes while maintaining a personal touch as a key differentiator.
Tailor Talk promises to cut sales costs by 90%. How does it achieve this efficiency?
Tailor Talk eliminates the need for large sales teams. This automation reduces human intervention while maintaining high-quality engagement.
Could you walk us through how the AI follows up, schedules appointments, and handles payments without human intervention?
The AI maintains full context of all conversations, enabling it to determine whom to follow up with, how to engage, and the optimal timing for follow-ups. It can seamlessly integrate with tools like Google Calendar to schedule appointments. For payments, the AI can send QR codes and verify payment screenshots to ensure the process is completed smoothly and without human intervention.
How do you ensure a seamless and personalized customer experience across different communication channels?
The AI retains context within a single channel, allowing it to provide continuity and tailored responses using historical data.
What is Tailor Talk’s business and revenue model? Are there subscription plans or usage-based pricing?
Tailor Talk operates on a SaaS model with tiered subscription plans based on lead volume and features. We also offer custom pricing for enterprises with specific needs, ensuring flexibility.
How do you plan to expand the platform’s capabilities in the future? Any new features in the pipeline?
We plan to add the following features:
- Voice Call Integration: For leads who prefer to speak over a call, the AI will initiate and handle voice calls to provide a more personalized experience.
- AI-Powered Business Insights: The AI will analyze lead interactions and provide actionable insights, suggesting how businesses can improve their products and services to capture more customers.
Have you formed any key partnerships with brands or startups to enhance or integrate Tailor Talk?
We are in talks with several CRM platforms. Partnerships with marketing agencies are also underway to amplify reach.
What were some of the biggest challenges you faced while developing Tailor Talk?
One of the biggest challenges we faced was minimizing AI hallucinations to ensure accurate and reliable responses. We’ve made significant progress in this area, continuously improving the AI’s accuracy and reliability.
How do you manage work-life balance as a founder of a growing tech startup?
Surprisingly, I’m not the kind of founder who works 12-16 hours a day. Instead, I focus on giving a very concentrated 8-9 hours of work. The rest of my time is spent thinking deeply about problems and the product. I’ve realized that working beyond this reduces my creativity. Being married, I also make sure to spend quality time with my wife, which brings me happiness—and happiness, in turn, boosts my productivity.
Can you share a memorable success story from one of your early clients?
We helped Tootly, a company selling online courses for children, more than double their revenue and profits. Previously, Tootly was bottlenecked by manually handling leads, which prevented them from scaling their ad spend. By automating the lead engagement process with Tailor Talk, they were able to increase their lead volume from 1,000 to over 3,000 leads per month, unlocking the ability to significantly boost their ad spend and drive substantial growth.
What advice would you give to entrepreneurs looking to start their own AI-based venture?
- Launch as early as possible: Start testing your ideas and iterating quickly.
- Solve real problems: Focus on addressing genuine pain points rather than just building cool technology.
- Automate operations with tech: Use technology to automate as much as possible; without automation, scaling becomes nearly impossible.
From your experience, what is the most crucial factor in building a successful tech startup?
From my experience, the key to building a successful tech startup is cracking the distribution, having a strong team, and executing effectively.
Are there any resources, like books or podcasts, that have been particularly helpful on your journey?
I would recommend “Lean Startup“, “0 to 1” and “Hard Things About Hard Things“.
What’s the most rewarding part of running a Startup, and how has this experience shaped your perspective on entrepreneurship?
The most rewarding part of running a startup is the constant learning and growth. Previously, As a lead data scientist I was sitting behind a screen, writing code, and had little idea of the outside world, but now, as an entrepreneur, I’m learning in an entirely different dimension. Entrepreneurship is tough—you’re creating something new, and getting people to use a new thing is even harder. It makes you stronger and teaches you how uncertain life is, which aligns with the idea of “Karm karo fal ki ichha mat karo“
Your Vision?
Our vision is to create a diverse range of AI agents, each designed to solve distinct business challenges. Think of these AI agents as “AI workers” that businesses can hire to streamline operations, enhance productivity, and tackle specific tasks.
That will be a wrap of the interview. Hope you enjoyed reading it, as much as we enjoyed creating it. If you too have an interesting Founder Story to share it with the world, please feel free to submit a request here.